We had the worst dining experience here in Italy and we visited Italy many times! The staff wasn’t very welcoming. When we walked in the lady took ages to take our order even though we had a reservation. Then 25 minutes later her male colleague asked us again which didn’t make any sense at all. So, I assume the lady either didn't understand us or they were too busy serving the big group or there was a bad communication or language barrier. Either way it wasn’t very professional. When the food finally arrived 45+ minutes later it didn’t look very appetising but we were extremely hungry as it was nearly 3 pm and we haven’t eaten anything since 7 am. My mums rissoto was awful. She said it had 0 flavour and she had to put a lot of pepper and salt and olive oil to give it some taste. It meant to be truffle mushroom risotto but it literally only had truffle oil on top and few tiny slices of mushrooms, so obviously it was not cooked in stock. Also we didn’t have basics like salt, pepper and oil on the table so I had to ask for it. My pasta was average ( again not much flavour but at least eatable ) and I had much nicer one in Bari from the street stall. No member of staff asked if the food was ok and when I went to pay the male Collegue said it was not possible to remove service charge, which is ridiculous. Awful customer service, food and the whole atmosphere. Would give 0 if I could. Avoid at all cost if you don’t want your day to be ruined like ours. My mum said this place is embarrassing Italy 👎👎👎👎
