We were very disappointed with our experience at Burger E Pale.
We arrived at 18:35 because Google Maps said the restaurant was open, but it wasn’t. We ended up waiting almost an hour before we could be seated. Even then, the staff were still setting up the tables.
The service was extremely slow and unfriendly. The waitress seemed like she didn’t want to be there, and after multiple attempts to get someone’s attention, we were ignored or even met with eye rolls. In the end, we had to go inside ourselves just to pay.
I ordered the chicken burger with cheddar, BBQ sauce, bacon, onions and fries (€15). The burger was mostly sauce, the bun was quite dry, and the portion of fries was tiny—literally just one handful.
For dessert, we ordered the tiramisu and lava cake. Although they tasted fine, they looked nothing like the photos on the online menu, which was disappointing.
Overall, the restaurant looks great, but the service, waiting times, and food quality did not match the prices or our expectations. Unfortunately, we won’t be coming back.
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eustachio vincenzo gravela
06/07/2025
Really wide choice of American food options, from pulled pork to burgers. Good also the Italian options like pinsa, that is a very soft pizza, and good pizzas. Sandwiches here are great. Service can be little slow, but is fine.
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I went back to this place after some time, prices are up, portions have shrinked and quality is down (our wings were floating in oil and accompaning potatoes were bathing inside, utterly disgusting). Customer service which used to be one of the best in town is now managed by a guy who is very pushy and on top of people all the time, in short a very bad experience, pity, it used to be one of the best in town. On the plus side and only reason I did not give them the lowest score possible, burger was good.
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Great ambiance.
Very friendly and welcoming staffs.
From finger food to main fusion dishes- a great variety of mexican, american and italian cuisines.
Totally recommended!
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.The food is delicious and has a great family environment. The service was wonderful and amazing, Arianna is such a great and friendly person.
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