Masseria Crocco

In response of your reply to Anu Watkins: We are genuinely shocked and deeply disappointed by your response. We were a group of 15 people travelling together, and we travel extensively and also work in hospitality, so we understand that issues can arise during a stay and that not everything can always be resolved immediately. Unfortunately, we did experience some issues, which we raised with you. As we were not given a clear timeline for when they would be resolved, we understandably had to ask for updates. The swimming pool was particularly important to us. We chose your accommodation specifically because of its beautiful setting and the pool, as we wanted our children to enjoy it on the days we planned to explore the area. Having the pool unavailable for the first two days meant that we naturally needed to ask each day when it would be available. We also experienced disrespectful and unfriendly communication from two members of your staff, which makes it particularly upsetting to now be accused of having an “arrogant” attitude. You have tried to fix the issue we came across but your words describing our rooms as “pigsties,” out making personal remarks about our character and calling us “UNWANTED GUESTS” is deeply offensive and completely unprofessional. Having worked in hospitality ourselves, we would never speak to or about guests in this way. We expected basic courtesy and respect, and unfortunately, this response has only reinforced our disappointment. We hope that, with some reflection, you will reconsider the way these words were expressed.

Very fine restaurant, great local wine production, magic night drive to location and respects of fine Italian food and welcome unique tradition.

We stayed here for 5 nights in peak August season and our experience was mixed. If you’re just coming here for dinner at the vineyard restaurant you will have a lovely time but the service overall the main restaurant was really poor, staff were slow and rude. The picnic we booked in advance was a mess with parts of the kids meals missing and staff were dismissive and didn’t believe us so insisted and coming to check which added to the stress of the kids being hungry. The rooms are not cleaned daily but the biggest issue was that the pool was not working for several days which the owner was really rude and dismissive about us even after we had raised the issue (the guests before had as well). The place is beautiful but the accommodation is not their focus as the evening restaurant is prioritised over others.

You do wonder whether you really arrive here on these roads, the winery is so remote, but once you arrive you feel at the centre of everything. An active place and yet quiet. The nearby neighbourhood is ideal for a first walk, just to arrive. The winery is situated on a plateau from which you can plan your next hikes or city visits. The room is huge and well-equipped. The winery also has a restaurant, which is to be recommended, because unfortunately there is not much else to be found in the neighbourhood apart from pizzerias. But you'll get your money's worth here even if you're hungry from hiking. Friendly people work here at the winery, you feel welcome.

What an amazing dinner! Of all the places we have eaten on this trip this is the best! Service was amazing. The restaurant is great and the food was excellent. I was really full after the pasta course and asked our waiter if I could repeat ghe pasta course and skip the meat plate. I didn't make myself clear and received an additional 12 to 15 ravioli. I did my best but came up two short. The wines served during dinner were great. I really enjoyed the red. The tour of the winery was very informative and well worth the time. This place also has a hotel. Strongly recommend you come here.